Terms & Conditions

The important details about our service agreement.

1. Booking and Cancellation Policy

At Carex Cleaning Services Ltd, we aim to provide a seamless booking experience. Understanding our policy ensures clarity and allows us to serve all our clients in Bolton efficiently.

• Booking Confirmation: All bookings are confirmed upon receipt of a confirmation email from Carex Cleaning Services Ltd. This email will detail the service, date, time, and estimated cost.
• Required Notice for Changes: Clients are required to provide a minimum of 48 hours' notice for any cancellation or rescheduling of a confirmed cleaning service. This allows us to adjust our schedule and offer the slot to another client.
• Late Cancellation Fees:
  • - Cancellations made with less than 48 hours' notice will incur a charge equivalent to 50% of the booked service fee.
  • - Cancellations made with less than 24 hours' notice, or no-shows, will incur a charge equivalent to 100% of the booked service fee.
• Rescheduling: Rescheduling requests within the 48-hour window are subject to availability and may incur a fee if a suitable alternative slot cannot be found without impacting our schedule.

We understand emergencies happen; please contact us as soon as possible if an unforeseen circumstance prevents adherence to this policy.

2. Payment Terms

Our payment terms are designed to be straightforward and convenient for all our valued clients in Bolton requiring professional cleaning services. By commissioning our services, you agree to these payment conditions.

• When Payment is Due: Full payment for all services rendered is due upon completion of the cleaning service, unless explicitly agreed otherwise in a prior written agreement for commercial or contract clients.
• Accepted Payment Methods: We accept various payment methods for your convenience, including major credit/debit cards, bank transfers, and cash. Specific details will be provided on your invoice.
• Policy for Late Payments: Invoices not settled on the due date may be subject to a late payment charge. An additional fee of £25 will be applied for payments outstanding for more than 7 days, and interest may be charged at 8% above the Bank of England base rate, compounded daily, for each subsequent week payment remains overdue.
• Pricing: All prices quoted are inclusive of VAT unless otherwise stated. Any changes to the scope of work during a service may result in an revised charge, which will be communicated and agreed upon before continuing the service.

3. Service Guarantee and Liability

Carex Cleaning Services Ltd is committed to providing exceptional cleaning services, ensuring professional results and client satisfaction. Our service guarantee forms a core part of our commitment to you, our Bolton cleaners' clients.

• Service Guarantee: We offer a 48-hour re-clean guarantee. If you are not completely satisfied with a specific aspect of the cleaning service provided, please notify us within 48 hours of service completion. We will return to re-clean the disputed area at no additional charge. This guarantee excludes issues arising from normal wear and tear or pre-existing damage.
• Limits of Liability for Damage: While we take utmost care, accidents can happen. Carex Cleaning Services Ltd carries public liability insurance. Our liability for any damage to property caused by our staff during a cleaning service is limited to the value of the damaged item or the cost of repair, up to a maximum claim amount of £1,000, whichever is less. This does not cover damage resulting from pre-existing conditions or faults not reported prior to service.
• Client's Responsibility: To ensure the highest quality of service and safety for our team, clients are responsible for:
  • - Providing safe and clear access to the property.
  • - Ensuring the availability of running water and electricity.
  • - Removing fragile or valuable items that are not to be cleaned or are at risk of damage.
  • - Notifying us of any hazardous conditions or materials within the property.
• Complaints: Any complaints or concerns regarding our service should be directed to [email protected] within 24 hours of the service date to allow for prompt investigation and resolution under our service agreement.